CRM Service

• We are looking for a customer-focused CRM Executive to manage service-related customer interactions, ensure customer satisfaction, handle feedback and complaints, and improve customer retention for the dealership's service department.

Key Responsibilities

• Make follow-up calls to customers for service reminders, feedback, and satisfaction.
• Handle customer complaints, queries, and service-related grievances.
• Coordinate with the service team for timely resolution of customer issues.
• Monitor customer satisfaction scores (CSI) and service quality.
• Ensure timely follow-ups after vehicle servicing and delivery.
• Manage service appointments, customer databases, and CRM records.
• Promote repeat visits, periodic maintenance, and customer retention.
• Conduct customer feedback surveys and maintain CRM reports.
• Coordinate with the service advisors and workshop team to improve customer experience.

Candidate Requirements

• Graduate in any discipline.
• 1–3 years of experience in CRM/customer handling, preferably in automobile dealership service operations.
• Good communication and telephone handling skills.
• Basic knowledge of automobile servicing and customer relationship management.
• Proficiency in MS Excel and CRM software.
• Strong interpersonal, coordination, and problem-solving skills.
• Preferred: Candidates with experience in the Service CRM department of reputed automobile dealerships (Maruti Suzuki, Hyundai, Tata Motors, Toyota, Kia, Mahindra, etc.) will be preferred.